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SHIPPING

International Shipping

  • Free Worldwide Shipping: Enjoy complimentary shipping worldwide using DHL services.
  • Delivery Time: Expect delivery between 2-5 business days.
  • Dispatch and Delays: Orders are dispatched the next business day. However, during sale periods or within 3 days of a new collection launch, slight delays may occur.
  • Tracking: You’ll receive an email with tracking information once your order ships.
  • Customs and Duty Taxes: DHL shipping might involve higher customs and duty taxes based on your country’s regulations.
  • Delivery: To receive your order, a signature is necessary. If DHL attempts delivery but no one is available, they’ll leave instructions on your phone or a note. You can reschedule delivery or collect your order from the nearest DHL service point as guided.
  • Delivery Limitations: International orders will not deliver to PO boxes or hotels. DHL will only ship to business addresses or private addresses.

Domestic Shipping (within Indonesia)

  • Free National Shipping: Enjoy complimentary shipping within Indonesia.
  • Delivery Time: Expect your delivery between 1 to 3 business days.
  • Dispatch and Delays: All orders are dispatched the next business day. During sale periods or within 3 days of a new collection launch, minor delays may occur. You’ll be notified via email when your order ships, along with your tracking number.
  • Tracking: This service comes with comprehensive tracking capability.
  • Delivery: A signature is needed upon delivery. If you’re unavailable, JNE will arrange an alternate delivery time and require identification for collection.

Order Packaging and Responsibility

  • Thoughtful Packaging: Friendship Essentials ensures your ordered items are enclosed in suitable packaging, safeguarding their condition during transit. Every garment will feature care labels, which we advise you to adhere to diligently.
  • Inspection and Responsibility: Each item undergoes meticulous inspection by Friendship Essentials before dispatch. Once an item is shipped, our responsibility ends. If you desire insurance, kindly reach out via email during purchase.

Order Processing, Delivery, and Signature

  • Swift Processing: We take pride in our speedy order processing. In-stock items will be shipped the next business day. Due to this efficiency, amendments such as changes to billing, shipping address, item style and size, or order cancellation are not feasible.
  • Global Reach: We offer free worldwide shipping, reaching numerous countries. If your country isn’t listed at checkout, please contact us and we’ll consider adding it.
  • Estimated Delivery: Our provided delivery times are estimations. While we cannot be held accountable for late deliveries or associated losses or damages, we’ll make reasonable efforts to notify you in case of part deliveries or unavailability of stock. Ensure you enter the correct delivery address as we can’t be held liable for inaccuracies.
  • Signature Requirement: For tracking accuracy, signatures are necessary for both domestic and international deliveries. If you’re unavailable during business hours, you’ll receive an ‘attempted delivery slip’ and email with instructions for collection.

Shipping Costs and Customs

  • Free Worldwide Shipping: We proudly offer free worldwide shipping for all orders. Please note that we do not ship to hotels or PO Boxes. Kindly provide a private address.
  • Customs and Import Taxes: International customers are responsible for customs rates in their respective countries. Friendship Essentials will declare the full value paid in United States Dollars for all shipments, accompanied by a customs invoice as needed. Regrettably, we cannot undervalue parcels.

TERMS AND CONDITIONS

Overview

This website is operated by Friendship Essentials. Throughout the site, the terms “we,” “us,” and “our” refer to Friendship Essentials. Friendship Essentials offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on friendshipessentials.shop. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Placing an Order and Payment

By completing a Purchase Order, you are making an offer to purchase the Product at the price set out in the Website.

Payment must be made at the time of submitting the Purchase Order. Payment can be made by credit card or PayPal only. Friendship Essentials accepts Visa, MasterCard, Amex, and PayPal. You warrant that you are an authorized user of the credit card or PayPal account used to complete payment.

All Purchase Orders placed through this Website are subject to confirmation and acceptance by Friendship Essentials. We will email you with confirmation of the receipt of your Purchase Order. Friendship Essentials may reject your Purchase Order and refund any payment made by you, at any time prior to dispatch.

The Purchase Order must be paid in full immediately upon entry into the Agreement. All transactions are settled in United States Dollars (USD). If you are ordering from outside the United States, and your bank account or credit card is held in a different currency, you can still order by credit card—your currency will automatically be converted to United States Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee. Contact your bank or credit provider for details. The final charge to your card is made in United States Dollars and the ultimate conversion rate is determined by your bank or credit card provider. For this reason, we are not able to take responsibility for the final amount charged to your credit card or PayPal account.

Friendship Essentials may vary prices in the event of price changes or mistakes on this Website without prior notice to you. If Friendship Essentials requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) days of the announcement of the increase.

This Website is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data which you enter into a secure area of the site is encrypted during transmission over the Internet. SSL utilizes data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.

Friendship Essentials does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. While every endeavor is made to ensure every shopping experience with us is a good one, in the event a credit card is used without the holder’s authorization, the cardholder must notify their credit card provider in accordance with their reporting rules and procedures.

Friendship Essentials reserves the right to limit the quantities of product sold as it sees fit. It is a condition of this Agreement that you do not resell the Products to a third party. Friendship Essentials does not permit the purchase of items for resale. Customers wishing to be a stockist of Friendship Essentials products must contact Friendship Essentials directly, where they will be informed of the options available to buy higher quantities. This Website is owned and operated by Friendship Essentials. This Agreement supersedes all prior agreements and replaces any and all previous agreements between the parties.

Packaging and Labelling of Goods

All goods sent out by Friendship Essentials will be sent out in the most suitable packaging for the item/items purchased to ensure protection of the item. Care labels will appear on all garments and should be followed strictly.

Your Use of the Website

You agree that you will use this Website in accordance with these terms and conditions and that you will not use this Website for any unlawful purpose.

You will not violate or attempt to violate the security of this Website. You will not hack into this Website, Friendship Essentials‘s computer systems or the computer systems of other users of this Website. Hacking means unauthorized access, malicious damage, and/or interference and includes, without limitation, mail bombing, propagating viruses, worms, or other types of malicious programs, deliberate attempts to overload a computer system, broadcast attacks, or any other method designed to damage or interfere with the operation of a computer.

Gift Cards

Gift cards may only be redeemed at the Friendship Essentials website. Gift Cards are not valid to be redeemed at any Friendship Essentials stockist or the Friendship Essentials Boutique. Gift Cards are valid for twelve (12) months from the date of purchase. Gift Cards are not redeemable for cash. Unfortunately, Friendship Essentials does not take responsibility for any lost or stolen Gift Cards. Please note only one gift card may be used per transaction and each Gift Card can only be used once.

When purchasing with a Gift Card, you may still be required to enter your credit card details to verify your purchase. If your Gift

Card value is lower than the purchase value, your credit card will be charged for the remaining balance.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy for details on how to return or exchange your item(s).

Changes to Terms and Conditions

Friendship Essentials reserves the right to modify these Terms and Conditions at any time. You should regularly check the Terms and Conditions for any changes. Your continued use of the website following any changes will be deemed acceptance of those changes.

Governing Law

These Terms and Conditions are governed by the laws of [insert governing law]. You irrevocably submit to the exclusive jurisdiction of the courts in that jurisdiction.

Contact Information

For inquiries regarding these Terms and Conditions, please contact us at [email protected].