RETURNS POLICY

We’re dedicated to ensuring your complete satisfaction with your online purchases. If, for any reason, you’re not delighted, we gladly accept returns as long as the item remains unused and in its original condition.

How to Initiate a Return

All online returns should be directed to the address below, and we recommend using a trackable method for your peace of mind:

Friendship EssentialsC/O [contact person]400 Bass Court, Cary, NC 27513[city, state, zip][country]

Condition

Returned items must be in unworn condition, and the hangtags must remain securely attached. Due to hygiene considerations, we regret that we cannot accept returns for bralettes, bloomers, and one-pieces. Your understanding is greatly appreciated.

Refund Process

Upon receipt and processing, your refund will be credited to your original payment method, excluding original shipping charges and duties, if applicable. Please note that shipping and duties costs are non-refundable.

For Full Priced Items

You have the option to select the refund when initiating a return.

Sale Items and Promotional Purchases

For sale and discounted items, you may choose to exchange the item or receive store credit in the form of a discount code.

Exchanges

To exchange an item, kindly email us with your preference for an exchange or refund. Provide the specific details of the item you wish to exchange for, including style name, color, and size.

Faulty Items

For faulty items, contact us [HERE] with a photo of the fault. We will replace the item if stock is available or provide a refund upon return. A 30-day warranty applies to all items, excluding regular wear and tear.

Incorrect Items Received

If you receive an item you didn’t order, contact us [HERE] to resolve the issue.

Return Shipping Costs

Customers are responsible for return shipping and handling fees. To ensure a smooth refund process, we recommend using a trackable method.

Boutique Purchases

Items purchased from our Friendship Essentials Boutique should be addressed through them directly, as online orders are to be returned to our online warehouse only.

Gift Returns

For items marked as gifts, a gift credit will be issued upon receiving the returned item. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Your satisfaction is our priority. Should you have any concerns or questions, please don’t hesitate to reach out to us.